Roshae Designs Shop Policies

Thank you for considering Roshae Designs for your creative needs! We are excited at the prospect of working together. Please read the following Terms of Service carefully as it describes the terms and conditions incorporated and included into every Roshae Designs project. It is the responsibility of you, the user, client(s), or prospective client(s) to read the terms and conditions before proceeding to accept a Roshae Designs Project Contract or purchase an item from our shop. Certain services may carry additional terms defined outside of this policy.

Contractual Relationship

Your acceptance of a Roshae Designs Contract constitutes your agreement to be bound by these Terms, which establishes a contractual relationship between you and Roshae Designs. If you do not agree to these Terms, you may not access or make use of Roshae Designs services. These Terms expressly supersede prior agreements or arrangements with you. No other agreement whether verbal or written shall be in effect, except where agreed to and authorized in writing by Roshae Designs.

Definitions

The terms “we,” “our,” and “Calligrapher” refers to Roshae Designs\Thomeisha Randolph.

The terms “Client(s)”, “you”, refer to site customers, users, clients, and any other financial investors of our services.

The term “Contract” or “Invoice” shall refer to the customized services, plans, and fees Calligrapher has created for Client.

Quotes

Quotes are valid for 30 Days after being being submitted to Client. After 30 Days without an official booking, Roshae Designs reserves the right to re-evaluate the quote and update the estimated pricing.

Payments

Client agrees to pay Roshae Designs the fees listed in the contract, including all taxes if applicable. Pricing in the contract includes only Calligrapher fees. Any other costs, (such as shipping) will be billed to Client separately during the project.

To reserve a date on our calendar, an initial retainer fee (deposit) of 50% is required. This retainer is non-refundable, and is due within 5 days of signing of contract before any work will begin on the project.

The balance is due before the completed order is shipped or delivered in person, unless the Client is a corporation paying Net30 terms, which must be agreed upon prior to the project start date.

Client agrees to pay for the Services at the rates and at the times indicated in the signed contract. All payments are non-refundable. Accepted payment methods are via credit card, PayPal, and Apple Pay.

Late Payments

Due dates are indicated on invoices, and failures to pay any invoice within seven (7) business days from the aforementioned dates will incur a fee of no less than 2% and not more than 5% of the total project cost per day. Roshae Designs reserves the right to discontinue providing services until such invoices are paid in full.

Rush Fees

To avoid last minute stress for both parties, it is best to book our services in advance. We reserve the right to refuse any service requests for projects that do not allow a reasonable completion time. To accommodate last minute orders or additions Roshae Designs will charge a Rush Fee in certain circumstances.

The Rush Fee ranges from 25% - 200% of the total amount of the order depending on the nature of the request. Roshae Designs will apply a rush fee to the final invoice in the following scenarios:

  • If the Client wishes to book Roshae Designs' services one week or less before the final artwork is required.
  • If the Client does not supply Roshae Designs with the necessary information to complete their project until one week or less before the final artwork is required.
  • If the Client adds an additional project that was not previously agreed upon one week or less before the final artwork is required.

Rush orders only shorten our processing times, not the shipping time. In the case where rush shipping is also needed, we advise the Client to consider purchasing faster shipping options from the shipping provider.

Travel Fees

If Roshae Designs\Thomeisha Randolph must travel to work on location 50 miles outside of Atlanta, GA a travel fee may apply.

Consultations

The Client is entitled to one complimentary consultation via telephone and follow-up consultation via email. Additional in-person meetings or phone consultations may be subject to additional Administration fees.

Roshae Designs can be reached via email at hello@roshaedesigns.com for general correspondence Tuesday to Saturday from 11am to 4pm Eastern time. Any phone calls should be scheduled in advance by appointment. Any communication outside of these hours should be restricted to inconsequential matters only as an immediate response is not guaranteed. We will respond to any correspondence outside of the stated hours at our next convenience.

Order Processing Times

Processing times refer to the amount of time it takes for Roshae Designs to create, package, and provide goods and services to the shipping carrier or client. It does NOT include the transit time needed for shipping carriers to deliver an order. Processing times vary based on project scope, current projects in work, and services rendered. Our general processing times are as follows:

  • In stock products: 2 - 4 days
  • Personalized products: 1 week
  • Made to Order products: 2 - 4 weeks
  • Envelope Addressing: 2 - 3 weeks
  • Event Signage: 1 - 2 weeks

Please feel free to inquire about current processing times by emailing us at hello@roshaedesigns.com

Shipping Policy

Roshae Designs defines the project due date as the date your item(s) will be shipped to you, not the date you actually receive the items.

Roshae Designs utilizes USPS, FedEx, and UPS for shipping services. Roshae Designs will not be held liable for any delays caused by a shipping provider. It shall be the responsibility of the Client to choose the appropriate shipping services for their location, time frame, and budget.

It is the Client's responsibility to ensure all provided shipping addresses are entered correctly. Roshae Designs will not be held liable for any delays caused by an incorrect address.

In the event an item arrives to the Client in a damaged state from it's transit, please notify us immediately. We will file a claim with the shipping provider and work with the Client on replacement options.

Project Considerations

Seating Charts and other Wedding or Event signage must always be done prior to the actual event date. In certain situations Clients may be asked to arrange and assume any costs of pickup and delivery of all physical items associated with the project.

Should the artwork include text, the Client is responsible for making all decisions about spelling, abbreviation, punctuation and capitalization. How the Client provides a list of names is exactly how they will be written on the final artwork. Roshae Designs is not responsible for errors made in the final text document provided by the Client. It is recommended that the Client have a third party proofread the list prior to sending it.

If the Client requests a particular paper or material outside of Roshae Designs’ usual repertoire, it must be approved first by Roshae Designs to ensure that it is suitable for calligraphy. Clients should refrain from purchasing a bulk order of envelopes, for example, until one envelope has been tested to ensure the paper is of a suitable weight / not overly textured / et cetera. If the Client is using a stationer other than Roshae Designs, we are happy to work with the other party regarding paper/material qualities.

If using a stationer other than Roshae Designs the Client must provide an additional 25% of the paper and/or materials required to accommodate potential errors or last minute additions. For example, if the order is for 100 Envelopes addressed with calligraphy, the Client must provide 125 Envelopes.

At this time, we do not offer our calligraphy services such as envelope addressing on handmade or overly textured paper.

Natural Variations and Artistic License

All of Roshae Designs' calligraphy, gilding, engraving, and screen printing work is completed by hand. There may be slight variations in color, size, style, centering, spacing, or margins throughout the project. While we take all measures to ward off major inconsistencies, these variations are a natural and inevitable part of handmade production. Client should spend a satisfactory amount of time reviewing our work and have a reasonable expectation that their project will be completed in a similar style.

We will use reasonable efforts to incorporate Client's suggestions and customization requests. Client shall agree to the following:

  • Roshae Designs will use our artistic judgment to create designs for the Client, which may not strictly adhere to the aforementioned suggestions
  • We reserve the right to edit our created designs
  • The Client's potential dissatisfaction with our aesthetic choices or artistic license are not valid reasons for termination of this agreement

Delays

Client shall use all reasonable efforts to provide needed information, materials, and approvals needed to complete their project. Any delay by client will result in a day-for-day extension of the due date for all deliverables and may result in project cancellation at Roshae Designs' discretion.

Roshae Designs agrees to use reasonable and diligent efforts to complete the Services in a timely fashion, subject to adjustments or extensions of time for conditions or circumstances beyond the control of Calligrapher, including, but not limited to, delays in deliveries of materials, changes to the scope of the Services by Client, the failure by Client to timely provide instructions or information or any other cause beyond the control of Calligrapher.

Cancellations

Client reserves the right to cancel services for any reason. The Client agrees to notify Roshae Designs as soon as possible. Notice of cancellation does not relieve Client of any outstanding payment obligations, nor does it entitle the Client to any refund of previously paid monies.

In the event that Roshae Designs cannot perform our obligations we will give immediate notice to the Client, issue a refund based on the percentage of services rendered, and excuse Client of their further obligations.

Return Policy

Due to the custom nature of the services provided, Roshae Designs is unable to accept returns or provide refunds with certain exceptions listed below.

It shall be the Client's responsibility to review all completed custom work within 48 hours of delivery. If notified within 48 hours of delivery, and at the sole discretion of Roshae Designs, reasonable requests for revision will be considered.

Any errors made by Roshae Designs will be redone at no cost to the Client. If errors are due to typos in the Client's provided text document, the Client will be responsible for all costs related to the creation of new items.

All purchases are final for any digital goods.

Any regularly stocked shop products that have not been customized or personalized may be returned within 30 days of purchase in its unused and original condition for a full refund. Return shipping and related insurance costs shall be the responsibility of the Client. If we receive back damaged goods, the refund amount will vary.

Intellectual Property

All artworks, both proposed and completed, are the wholly owned copyright of Roshae Designs/Thomeisha Randolph, and may not be reproduced, distributed, or published in any way without prior written permission. Roshae Designs/Thomeisha Randolph must receive a credit line for any editorial usage (in print or online). We reserve the right to post any of our created designs on social media at our discretion.

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